Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, items must be returned in the same condition in which they were received — unworn, unused, with all original tags attached and in the original packaging. Proof of purchase is also required.

To request a return or exchange, please contact info@kvrve.com. Once your request has been approved, we will provide return instructions and, where applicable, a return shipping label.

Items sent back to KVRVE without prior authorization will not be accepted.

Return Shipping

For approved standard returns and exchanges, KVRVE will provide the return shipping label at no cost to the customer.

Original shipping charges paid at the time of purchase are non-refundable.

Returns must be shipped using the return method and instructions provided by KVRVE. KVRVE cannot be responsible for packages returned using an unauthorized shipping method or sent without prior return authorization.

The complimentary return shipping policy does not apply to refused, rejected, unclaimed, or otherwise undeliverable shipments, which are subject to the terms outlined under Refused or Unclaimed International Shipments below.

Exchanges

We are happy to offer exchanges on eligible items, subject to availability.

For approved size or colour exchanges, KVRVE will provide the return shipping label and cover the shipping of the replacement item.

Once the original item has been received and inspected, the approved replacement will be processed.

If the requested size, colour, or item is no longer available, the customer may choose another eligible item or receive a refund for the eligible merchandise amount in accordance with this policy.

For international exchanges, customers are also responsible for any applicable customs duties, import taxes, brokerage fees, or other import-related charges associated with the return or replacement shipment.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item arrives defective or damaged, or if you receive an incorrect item.

We may request photographs or other information reasonably necessary to assess the issue before approving a replacement, return, or refund.

If an issue is confirmed to be the result of a defect, damage upon arrival, or an error by KVRVE, we will work with you to make it right.

Exceptions / Non-Returnable Items

We cannot accept returns or exchanges on final sale items or gift cards.

For hygiene and quality-control purposes, items that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags are not eligible for return or exchange.

Items showing signs of wear or use, including deodorant, makeup, fragrance, stains, or other marks, may be refused and returned to the customer.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the eligible merchandise amount will be refunded to your original payment method.

Original shipping charges are non-refundable.

Please allow additional processing time for your bank or credit card provider to post the refund after it has been issued by KVRVE.

Refused or Unclaimed International Shipments

Customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other import-related charges.

If an international shipment is refused, rejected, or left unclaimed, including due to unpaid customs duties, taxes, brokerage fees, or other carrier or import-related charges, it will not be considered a standard return or cancellation.

If the shipment is returned to KVRVE, any eligible refund will be processed only after the merchandise has been received and inspected.

A 20% restocking fee will be deducted from the eligible merchandise refund. Original shipping charges are non-refundable. Any additional costs incurred by KVRVE as a result of the refused or unclaimed shipment—including return-to-sender shipping charges, customs duties, taxes, brokerage fees, carrier fees, or other related charges—will also be deducted from the customer’s refund.

If these deductions equal or exceed the amount otherwise eligible for refund, no refund will be issued.

Refusing delivery does not relieve the customer of responsibility for customs, duties, taxes, shipping, or other charges associated with the order.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, where applicable under European Union consumer law, customers receiving merchandise in the European Union have the right to cancel or return an order within 14 days without providing a reason.

Returned merchandise must be in the same condition in which it was received — unworn or unused, with tags attached and in its original packaging — together with proof of purchase. Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.