Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with original tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return or exchange, please contact us at info@kvrve.com. Items sent back to KVRVE without first requesting and receiving authorization for a return or exchange will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is confirmed to be defective, damaged upon arrival, or incorrect due to an error by KVRVE.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning an item. KVRVE is not responsible for return packages that are lost or damaged in transit.
Exchanges
We are happy to offer exchanges for eligible items, subject to availability.
All customer-requested exchanges are subject to an exchange fee to cover return and/or replacement shipping costs. The applicable fee will be communicated to the customer and must be paid before the exchange is processed.
Customers are responsible for ensuring the correct size, colour, and item are selected when placing an order.
KVRVE will cover exchange-related shipping costs where an exchange is required because an incorrect item was sent by KVRVE or the item is confirmed to have arrived defective or damaged.
For international exchanges, customers are also responsible for any applicable customs duties, import taxes, brokerage fees, or other import-related charges associated with the return or replacement shipment.
Damages and Issues
Please inspect your order upon reception and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We may request photographs or other information reasonably necessary to assess a damaged or defective item before approving a return, replacement, or refund.
Exceptions / Non-Returnable Items
We cannot accept returns or exchanges on final sale items or gift cards.
For hygiene reasons, items that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags are not eligible for return or exchange.
Items showing signs of wear, including deodorant, makeup, fragrance, or other marks, may be refused.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the eligible merchandise amount will be refunded to your original payment method. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect, damage upon arrival, or an error by KVRVE.
Please allow time for your bank or credit card company to process and post the refund after it has been issued.
Refused or Unclaimed International Shipments
Customers are responsible for all applicable customs duties, import taxes, brokerage fees, and other import-related charges.
If an international shipment is refused, rejected, or left unclaimed due to unpaid customs duties, taxes, brokerage fees, or other import charges, it will not be considered a standard return.
If the shipment is returned to KVRVE, any refund will be processed only after the merchandise has been received and inspected. Any costs incurred by KVRVE as a result of the refused or unclaimed shipment — including original shipping charges, return shipping costs, customs duties, taxes, brokerage fees, carrier fees, or other related charges — may be deducted from the customer's refund.
If these costs equal or exceed the amount otherwise eligible for refund, no refund will be issued.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, where applicable under European Union consumer law, customers receiving merchandise in the European Union have the right to cancel or return an order within 14 days without providing a reason.
Returned merchandise must be in the same condition in which it was received — unworn or unused, with tags attached and in its original packaging — together with proof of purchase. Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.